Legal
Terms of Service
Last updated: 3 June 2026
1. About these terms
These terms apply to your use of the M3 Homehelp website, app and managed cleaning service provided by M3 Homehelp Ltd, registered in England. By creating an account or booking a service, you agree to these terms and to our Privacy Policy.
2. Our service
M3 Homehelp provides managed cleaning visits to homes and workspaces across Central, North, West and South-West London. Bookings are coordinated by our team and delivered by vetted, DBS-checked cleaning professionals.
3. Accounts
You must be 18 or over to create an account. You are responsible for keeping your login details secure and for activity on your account. Professional accounts are invite-only and subject to identity and DBS verification.
4. Bookings and cancellations
When you submit a booking request, our team confirms availability and assigns a professional. You can reschedule a confirmed booking up to 24 hours before the visit. Cancellations within 24 hours may incur a fee to cover the professional's reserved time.
5. Access and safety
You agree to provide safe access to the property at the agreed time and to disclose anything relevant to the visit (pets, alarms, fragile items, hazards). For attendance verification, location is captured only at session start and end — never tracked continuously.
6. Payments
Prices are confirmed before a booking is accepted. Payment is taken according to the method shown at booking. Refunds are handled in line with consumer rights under UK law.
7. Service standards
We carry public liability insurance and require our professionals to meet our standards of conduct, presentation and quality. If a visit does not meet the agreed standard, contact us within 48 hours and we will put it right.
8. Acceptable use
You agree not to misuse the platform, attempt to gain unauthorised access, abuse our professionals or staff, or use the service for any unlawful purpose.
9. Liability
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence and for fraud. Subject to that, our liability for any single booking is limited to the price paid for that booking.
10. Changes
We may update these terms from time to time. Material changes will be notified through the platform or by email.
11. Governing law
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute.
12. Contact
M3 Homehelp Ltd — hello@m3homehelp.co.uk.